The recent wave of scam calls in Estonia has caused disruption to several institutions as people either do not answer calls from unknown numbers or, if they do, vent their anger down the phone at callers who they believe to be fraudsters.
Every week, Estonians are swindled out of hundreds of thousands of euros as a result of scam calls. Unsurprisingly, this has made people even more cautious about calls from unfamiliar numbers. However, this has caused a lot of legitimate companies to struggle with recipients either immediately disconnecting their calls or simply berating them down the phone.
“Recently, it has become a very common problem that people are afraid to answer random unknown numbers. This is a particularly big problem with deliveries that arrive unexpectedly, such as gifts. Making these deliveries has become very difficult,” said Andreas Suviste, CEO of Jet Express.
The courier company has had to reorganize the way it works and now asks those sending packages to call the recipient themselves and provide them with the courier company’s phone number. However, even that does not always help.
“We usually make two or three attempts, and if we still can’t deliver the package to the recipient, we return it to the sender,” said Suviste.
Read more: ERR.EE
