A campaign run by internet provider Telia which automatically upgrades customers to faster and more expensive packages violates consumer rights, according to the Consumer Protection and Technical Regulatory Authority (TTJA). The agency has opened an investigation by Telia believes the offer is innovative and straightforward.
Last week, Telia informed customers that starting from late January to mid-February, they would be automatically upgraded to an internet package twice as fast as their current one.
Customers could use the faster package for the first 30 days for the same price as their current package, but after that, they would automatically be charged a new higher rate.
No permission was sought from customers, they were simply informed the change would take place.
If they did not want the new package, customers were told they must contact Telia themselves.
More read: ERR.EE