The Emergency Response Center wants to introduce video calls to help better understand the situation at the scene of an incident, and the Ministry of the Interior is looking for technological solutions.
Currently, those seeking help can contact the emergency services via a phone call or SMS message.
But in the future, the Emergency Response Center would like to adopt two-way video calls to provide faster and more accurate assistance. The system could also help in cases where a caller has hearing or speech impairments or incidents of domestic violence.
“The idea is that people would have this available in their default settings, so it wouldn’t require them to download any additional application. They could immediately choose a video call, and we could also answer with video, so that the emergency dispatcher can see the person in need of assistance and the scene of the incident,” explained Sirli Seegar, social affairs expert at the Emergency Response Center.
She said the European Union requires a two-way service, but Google Android and Apple currently only offer a one-way service and are under no obligation to provide a two-way solution.
Read more: ERR.EE
