Landsbankinn has launched a redesigned online banking platform for individual customers, integrating features previously limited to its mobile app and adding direct chat access to bank staff and a chatbot.

The Icelandic bank Landsbankinn online banking platform for individuals went live on 10 November 2026, automatically loading the new interface when customers log in. The updated environment brings the web platform closer in design and functionality to the bank’s existing mobile app, with the stated aim of making it easier for customers to move between the two.

The new platform provides access to the bank’s loyalty programme Vild and insurance services through TM. A web chat function, located in the lower-right corner of the screen, allows customers to communicate with bank employees or interact with the bank’s chatbot, named Ellí.

Landsbankinn said the redesign is also intended to speed up the rollout of new features. In the weeks following launch, the bank plans to add further functions to the online platform that were previously only available through the app.

The previous version of online banking remains accessible via the main page of the new interface. Landsbankinn indicated that new features will be added to the updated version over time, with the expectation that it will eventually replace the old platform entirely. Customers with questions can reach the bank via the in-platform chat, by phone at +354 410 4000, or at a local branch.

Source: Landsbankinn. Read the original (published 2026-11-10).